Conflict Management

At Impact Security and Medical Training Ltd we offer an HABC in Conflict Management training course and is suitable for anyone with a customer-facing role or anyone who deals with service users or the general public. We can deliver our courses at our fully equipped, modern training centre with disabled facilities to accommodate wheelchair users, or we can provide training at a suitable and safe venue of your choice. Please contact us today on 01206 562366 for information on all the courses we have have available.

HABC Level 2 Award in Conflict Management

This Level 2 Conflict Management qualification in order to meet the requirements of individuals who require training in this field. This subject is appropriate for a great many sectors and is suitable for anyone with a customer-facing role or anyone who deals with service users or the general public. Our course is also relevant for those individuals who would like a better understanding on the prevention of conflict occurring to give them more confidence in being able to deal with situations as they arise.

 

This HABC Level 2 award is generic and can be applied to a wide range of learners and sectors. A total of 14 hours of guided learning is recommended in order for a candidate to achieve this award. Subjects that need to be covered by the delegate to achieve the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits that businesses can receive by putting forward candidates for this qualification. One of these benefits includes improved customer service levels. Following the completion of this award the learner will know how to:

 

  • communicate to solve problems and reduce the potential for conflict
  • identify the factors that influence human responses in conflict situations
  • assess and reduce risks in conflict situations
  • communicate effectively and de-escalate conflict in emotive situations
  • use good practice after conflict situations

 

Dates & Cost

Total cost £120.00 inclusive of VAT

Please call for the date of the next course

 

Assessment

Participants are assessed on pre-course written work and practically during role-play scenarios

Book Now

News

Impact Security and Medical Training Ltd recently delivered a Level 2 Door Supervisor course to 7 candidates, and we are delighted to announce that they all successfully passed with flying colours! This means they can get started in their exciting new career by applying for the Security Industry Authority (SIA) Door Supervisor licence as they are now qualified to work as a door supervisor within the private security industry or as a security guard. Well done from the team at Impact.

Get in touch today

How to get in touch with us if you have a question or query.

Phone

Call 0871 2000 127

Colchester
01206 562366

Manchester
0161 2588 703

Location

Unit 15 Peartree Business Centre, 

Peartree Road,  Colchester, Essex, CO3 0JN


Broadhurst House, 

Top Floor, Bury Old Road, 

Salford, Manchester, M7 4QX

Working hours

For security services
24/7


Our offices are open

Monday - Friday

8:00 am - 5:00 pm


Impact  Training

FIRST AID
TRAINING

HEALTH AND SAFETY TRAINING

FIRE SAFETY
TRAINING

SECURITY
TRAINING

TEACHER AND INSTRUCTOR TRAINING

PHYSICAL NTERVENTION TRAINING

CONFLICT  MANAGEMENT TRAINING

HOSTILE ENVIRONMENT TRAINING

CLICK TO
CONTACT US

Impact Security  Services

MANNED GUARDING

Security Service

SURVEILLANCE

Security Service

CLOSE PROTECTION

Security Service